That’s One Loud Email!
Have you ever watched a situation like this unfold:
- Two people have two different perceptions of a situation. Each one believes that he or she is right about it, all for the right reasons.
- Instead of having a conversation with each other, they begin to email.
- The situation deteriorates – rapidly.
You know what happens next:
- misunderstandings
- hurt feelings
- political game-playing
- people taking sides
- the situation escalating out of control
- video on youtube
This situation is a perfect example of the effect of “noise” on the ability of the receiver to hear what’s being sent.
The obvious answer to solve this problem is to stop all emailing. That might be nice, although it’s just not that useful.
So what’s the real issue here?
The challenge with email only emerges when you mix it with emotion. Email is the perfect vehicle for sending details and facts. As soon as those details and facts intersect with opinion or emotion, it’s time to pick up the phone or have a face-to-face conversation.
Next week…more communication strategies in our newsletter.
